Find answers to common questions about our products, ordering, shipping, and more.

Products

Where are your products sourced from?

Currently, we are sourcing products crafted in Canada. Every product is curated with intention, thoughtfully selected for a sensory experience that supports calm and balance in everyday life. Our collection is regularly refreshed with new finds to support your journey towards calm.

Do you offer gift wrapping?

Gift wrapping is not currently available.

Ordering & Payment

How do I place an order?

Simply browse our products, add items to your cart and proceed to checkout. You will be guided through the payment and shipping information steps.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment information. Your data is safe and secure.

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1–2 business days. As a general guide, standard shipping is 5–7 business days.

Please note that these are estimates and may vary based on your location and brand partner. Refer to each product page for brand partner-specific shipping details.

Do you ship internationally?

Currently, we only ship within Canada.

How can I track my order?

Once your order ships, you will receive a tracking number via email that you can use to monitor your delivery.

What happens if my package is lost or stolen?

We are not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. Upon inquiry, we will provide delivery confirmation, date of delivery, tracking information, and shipping carrier details for you to investigate with the carrier.

Returns & Exchanges

What is your return policy?

We want you to love your purchase! Most items may be returned within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging. Because we work with a curated selection of brand partners, return policies may vary by product — please refer to each product page for brand partner-specific return details.

How do I start a return?

To initiate a return, please contact us at support@sensoryforcalm.com with your order number and the reason for your return. An original receipt or proof of purchase is required. We will provide you with a return authorization and instructions. Please do not return items without contacting us first — depending on the item and brand partner, returns may be sent to Sensory for Calm or directly to our brand partner.

When will I receive my refund?

Once your return is received, the item will be inspected and your refund will be processed within 5–7 business days. You will receive an email confirmation once your refund has been processed. Refunds will be issued to your original payment method.

Are there any non-returnable items?

Certain items cannot be returned, including gift cards, personalized or custom-made items, and items marked as final sale.

Contact & Support

How can I contact customer service?

You can reach us at support@sensoryforcalm.com or through our Contact page. You can expect a response within 24 hours.

Can I modify or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. We will do our best to accommodate your request if the order has not shipped yet.

Still have questions?

Please reach out to us at support@sensoryforcalm.com and we will be happy to help!