We are committed to getting your order to you with care. Because we work with a curated selection of brand partners to bring you the best in sensory wellness, shipping times and methods may vary by product. Please refer to each product page for brand partner specific shipping details.
Processing Time
Orders are typically processed within 1–2 business days. Estimated processing times vary depending on the product and brand partner. You will find the specific processing times listed on each product page. You will receive a confirmation email once your order has shipped.
Shipping Times
Estimated shipping times vary by product, brand partner and delivery location. As a general guide, standard shipping takes 5–7 business days. Please refer to each product page for specific shipping time frames. Delivery times are estimates.
Shipping Address
Please note that our couriers are unable to deliver to P.O. boxes. Kindly ensure you enter your full street address at checkout to avoid any delays or delivery issues.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping is specific to each brand partner, not your total order. Each partner’s threshold is listed in the product details and applies to that partner’s product subtotal before tax. Items from different brand partners may ship separately. Shipping charges for items that do not qualify for free shipping are calculated at checkout.
Handling & Packaging
All items are carefully packaged to ensure they arrive in perfect condition. We use eco-conscious materials wherever possible to reflect our commitment to wellness and the environment.
Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your package's journey to your door.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout.
If your package cannot be located, please contact us at support@sensoryforcalm.com. We will review the tracking information and help initiate an inquiry with the courier on your behalf. If the courier requires information directly from you, we will let you know what is needed.
Questions?
If you have any questions about shipping or handling, please reach out to us at support@sensoryforcalm.com and we will be happy to help.