We want you to love your purchase! If you are not completely satisfied, we are here to help make it right.
Return Window
We accept returns within 30 days of delivery. Items must be unused, in their original condition and in their original undamaged packaging.
How to Start a Return
To initiate a return, please contact us through our
Refunds
Once your return is received and inspected, your refund will be processed to your original payment method within 7 business days. You will receive an email confirmation once your refund has been processed.
Return Shipping
Once your return is approved, we will email you a return shipping label. You are responsible for return shipping costs. The cost of return shipping will be deducted from your refund. Original shipping charges are non-refundable. Please do not send items back without contacting us first.
Exchanges
To initiate an exchange, please contact us with your order number and the item you would like to exchange. We will confirm eligibility and coordinate the exchange process on your behalf. Exchanges are subject to product availability. If the requested item is unavailable, we will work with you to find a suitable alternative or process a refund.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at support@sensoryforcalm.com with your order number and photos. We will review and work with you towards a resolution.
Non-Returnable Items
Certain items cannot be returned, including gift cards, personalized or custom-made items and items marked as final sale.
Questions?
If you have any questions about our returns and exchanges policy, please reach out to us at support@sensoryforcalm.com and we will be happy to help.